Frequently Asked Questions

My printer isn't listed on the package. Can I still use your refill kit?

Will your ink ruin my printer?

Will refilling my cartridge void the warranty on my printer?

I refilled my cartridge and it's not printing. What do I do?

I have filled all my ink cartridges and the printer still reads, “Ink low”. What should I do?

I refilled my cartridge and now it is leaking.

I refilled my multicolor cartridge and now the colors appear muddy when I print.

I have used up all of the black ink (or another color). Can I order more?

Is your ink edible?

Is your ink non-toxic?

Is your ink water-proof?

How can I get ink stains off my hands?

How can I get ink stains out of clothing?

What is the shelf life of an opened bottle of replacement ink?

What are the common inkjet terms



My printer isn't listed on the package. Can I still use your refill kit?

Search our Printer/Cartridge cross reference by cartridge number. Many cartridges are used in several different
printers and can be refilled using the cartridge specific instructions even if your specific printer isn't listed.

Will your ink ruin my printer?

Our ink is filtered to less than 1/2 micron and will not ruin a printer or a printer cartridge.

Will refilling my cartridge void the warranty on my printer?

No, the Magnuson-Moss Warranty Act states that a manufacturer may not require the use of a specific brand of
ink (or any other item) unless the manufacturer provides that item free of charge under the terms of the warranty.

I refilled my cartridge and it's not printing. What do I do?

Perform a print cleaning according to the printer instruction manual. If necessary, gently clean metal contacts
oncartridge and/or print cartridge (if contacts on print cartridge) with distilled water and a soft, lint-free cloth.
Other common causes of this problem are dried ink at the printhead or air bubbles trapped in the cartridge.
To remove dried ink, soak the printhead (the bottom portion of the cartridge where the ink exits) in a saucer
containing 1/8" of cleaning solution or warm distilled water for two minutes or until the printhead is clean.
To clear bubbles trapped in the cartridge gently tap the cartridge several times or allow it to rest for 30 minutes
to an hour before printing.

I have filled all my ink cartridges and the printer still reads, “Ink low”. What should I do?

Try removing cartridge and reinstalling. Clean metal contacts with distilled water and a soft lint-free cloth.
Certain cartridges may require you to reset the ink level manually. See individual cartridge instructions for details.

I refilled my cartridge and now it is leaking.

Possible causes of this are overfilling, or a fill hole seal that is not airtight. In the case of overfilling, draw the
excess ink back into the refill bottle. To ensure that your fill hole seal is airtight it may be necessary to reseal
the fill hole where you injected the ink. Follow the instructions for your particular cartridge to reseal the fill hole,
making sure that the surface around the hole is clean and dry to allow a solid airtight bond between the tape
and the cartridge.

I refilled my multicolor cartridge and now the colors appear muddy when I print.

If a multicolor cartridge is overfilled there is a chance of ink cross-contamination occurring either at the fill holes
or at the print head. If cross-contamination occurs at the fill holes the cartridge will need to be replaced. If cross
contamination occurs at the print head the problem can be resolved by blotting the print head on a clean paper
towel until the mixed ink has been drawn out of the cartridge. Once the contaminated ink has been removed, the
ink will appear as three bright distinct colors on the paper towel.

I have used up all of the black ink (or another color). Can I order more?

Yes, Black or Color only refills are available for order through our technical service call center at 1-888-304-6125.

Is your ink edible?

Our inks are not edible and are not recommended for use on food products such as designs on cakes,
cookies and candies.

Is your ink non-toxic?

Our inks are non-toxic. Feel free to view the Material Safety Data Sheets for our black ink and colored inks.

Is your ink water-proof?

No, our ink is water soluble.

How can I get ink stains off my hands?

Wash hands immediately with an abrasive soap or a soap containing pumice.

How can I get ink stains out of clothing?

Saturate the stain with hairspray containing alcohol, and then launder as usual.
Caution: Some fabrics may be damaged by the hair spray solution. If in doubt, test on a hidden area first.

What is the shelf life of an opened bottle of replacement ink?

Ink jet ink is a water based ink and the ink container should always be covered except when in use.
Ink kept capped is good for one year.

What are the common inkjet terms?

Color Legend

Bk - Black, C - Cyan (blue), M - Magenta (red), Y - Yellow, PC - Photo Cyan (light blue),
PM - Photo Magenta (light red)

Cross contamination

If a three color cartridge is overfilled, an ink may leak out of the printhead and contaminate one or more of the
other colors.

Exit hole

Cartridges that do not have built in printheads have exit holes. These are the holes from which the ink exits and
the ink is transferred to the printheads in the printer.

Ink bladder

Some cartridges have a silver colored storage bag that contains the ink. Care must be taken not to puncture
this bag.

Metal contacts

This is the part of the printhead that contains the circuitry allowing the cartridge to print.

Photo Ink

Some printers use photo inks to achieve prints with smoother color tones. These inks are lighter than regular
inkjet ink.

Printhead

The copper colored portion of an inkjet cartridge that contains the circuitry and nozzles that disperses the ink
during the printing process.

Vent hole

This hole gives an ink cartridge access to air and is often used as a fill hole to add ink to a cartridge.

Vent plug

This is a circular plug that is put in an ink cartridge after the cartridge is filled with ink